Return & Exchange Policy

At JARGA, we value customer satisfaction and adhere to the Consumer Protection Act, which grants you a 14-day right of return. The 14-day period begins from the moment you physically receive your order

Return & Exchange Terms

Items can only be returned for store credit or exchange.
If there is a fault by JARGA, a return may be accepted.
To initiate a return, you must request a return label.
The item must be unused, in its original condition, and in its original packaging.
The return must be made using the same delivery company that originally delivered your package to ensure it is properly received at our facility in The Gambia.
The customer is responsible for the return shipping cost.
If you use a different carrier for the return, any additional costs incurred, such as taxes, will be deducted from your refund.

Return Process

Request a Return Label: Contact us to initiate your return and receive the appropriate return label
Ship the Item: Use the same delivery company that originally delivered your order.
Inspection & Notification: Once we receive your item, we will inspect it and notify you of its arrival.

Store Credit or Exchange:

If approved, you will receive store credit equivalent to the purchase amount minus the original shipping fee and return shipping cost.
If requesting an exchange, the replacement item will be shipped within 48 hours of receiving the returned product, subject to stock availability and in compliance with our shipping policy.

Incorrect Orders

If you receive an item that does not match your order in terms of size or color, please contact us immediately, and we will assist you.

Final Sale Items

Please note that all sales items are final and cannot be returned or exchanged.

For any inquiries regarding returns, we recommend contacting us before proceeding with shipment to ensure you are fully informed about international procedures.

JARGA BRINGS TO YOU: The Bajen Bag

Return & Exchange Policy

At JARGA, we value customer satisfaction and adhere to the Consumer Protection Act, which grants you a 14-day right of return. The 14-day period begins from the moment you physically receive your order

Return & Exchange Terms

Items can only be returned for store credit or exchange.

If there is a fault by JARGA, a return may be accepted.

To initiate a return, you must request a return label.

The item must be unused, in its original condition, and in its original packaging.

The return must be made using the same delivery company that originally delivered your package to ensure it is properly received at our facility in The Gambia.

The customer is responsible for the return shipping cost.

If you use a different carrier for the return, any additional costs incurred, such as taxes, will be deducted from your refund.

Return Process

Request a Return Label: Contact us to initiate your return and receive the appropriate return label

Ship the Item: Use the same delivery company that originally delivered your order.

Inspection & Notification: Once we receive your item, we will inspect it and notify you of its arrival.

Store Credit or Exchange:

If approved, you will receive store credit equivalent to the purchase amount minus the original shipping fee and return shipping cost.

Incorrect Orders

If you receive an item that does not match your order in terms of size or color, please contact us immediately, and we will assist you.

Final Sale Items

Please note that all sales items are final and cannot be returned or exchanged.

For any inquiries regarding returns, we recommend contacting us before proceeding with shipment to ensure you are fully informed about international procedures.

If you have any further questions, please reach out to our customer service team for assistance.

BRAND

SOCIAL

Return & Exchange Policy

At JARGA, we value customer satisfaction and adhere to the Consumer Protection Act, which grants you a 14-day right of return. The 14-day period begins from the moment you physically receive your order

​

Return & Exchange Terms

Items can only be returned for store credit or exchange.

If there is a fault by JARGA, a return may be accepted.

To initiate a return, you must request a return label.

The item must be unused, in its original condition, and in its original packaging.

The return must be made using the same delivery company that originally delivered your package to ensure it is properly received at our facility in The Gambia.

The customer is responsible for the return shipping cost.

If you use a different carrier for the return, any additional costs incurred, such as taxes, will be deducted from your refund.

​

​

Return Process

Request a Return Label: Contact us to initiate your return and receive the appropriate return label

Ship the Item: Use the same delivery company that originally delivered your order.

Inspection & Notification: Once we receive your item, we will inspect it and notify you of its arrival.

​​

Store Credit or Exchange:

If approved, you will receive store credit equivalent to the purchase amount minus the original shipping fee and return shipping cost.

​

Incorrect Orders

If you receive an item that does not match your order in terms of size or color, please contact us immediately, and we will assist you.

​

Final Sale Items

Please note that all sales items are final and cannot be returned or exchanged.

For any inquiries regarding returns, we recommend contacting us before proceeding with shipment to ensure you are fully informed about international procedures.

If you have any further questions, please reach out to our customer service team for assistance.

BRAND

SOCIAL